Title:  Customer Development Manager

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Advance your career as a Customer Development Manager. In this Hybrid opportunity, the successful candidate will work from the WK Kellogg Co Puerto Rico office on a weekly basis. This role requires local travel within Puerto Rico as well as travel within the region of up to 15% of the time.

Here at WK Kellogg Co, we care about and celebrate your success.  Working closely with key customer contacts, you will lead and own the responsibility of driving profitable business growth and influence all purchasing decisions of the customer.  In this exciting role, you will use your business acumen, selling skills & effective communication to partner with key decision makers at our customers to drive business results.  An integral part of the WK Kellogg Co Sales team, you will create sales solutions driven by consumer insights.  Maximize and maintain the growth strategy for your account—all while building your expertise and network.

At WK Kellogg Co, we are passionate about our brands, business, and our outstanding people.  Are you ready to leave your footprint (or as Tony would say, paw print) with an industry leader?  Apply now to become a part of a best-in-class company that values equity, diversity, and inclusion.

HERE’S WHAT YOU’LL BE DOING

 Strategic Planning & Execution

• Develop, plan, and execute the overall distributor strategy across assigned markets (Puerto Rico and Dominican Republic)
• Align commercial plans with innovation and new product development to support market growth

Distributor Management & Customer Engagement

• Build and maintain strong relationships with distributor partners, ensuring alignment on goals, and execution plans

• Lead the Joint Business Planning (JBP) process, including monthly scorecards, quarterly reviews, and top-to-top meetings
• Manage critical conversations with key customers to ensure alignment with commercial guidelines with distributors key account team

Commercial & Financial Performance

• Responsible for key financial objectives including Gross Sales, Net Sales, and Trade Spend
• Maximize trade spending efficiency to deliver volume and profit expectations

Category Planning & Execution

• Collaborate with Marketing, Customer Marketing, and Category Management to ensure sufficiency of plans and lead category growth as Category Captains (PR)
• Co-lead Nielsen IQ data meeting to drive insight into business actions and tactics

Operational Excellence & Compliance

• Lead collaborative forecasting with logistics teams from both WK Kellogg Co and distributor organizations
• Provide accurate and timely market forecasts and performance tracking.

Capability Building & Market Expansion

• Provide training to distributor staff to enhance capabilities and market coverage
• Explore new business opportunities geographically and across product lines

Qualifications

• Bachelor’s degree or equivalent experience is required
• Experience managing trade dollars within assigned budgets
• Proficiency in Microsoft Office applications
• Account Management Experience, calling on buyers and / or category managers at the headquarters level, preferably in Consumer-Packaged Goods industry
• Ability to develop, present, and negotiate customer plans that drive a collaborative partnership and growth for both WK Kellogg Co and the customer
• Ability to understand market dynamics, forecast results, pricing strategy, and analyze and interpret syndicated data (i.e., Nielsen)
• Motor vehicle history with two or less moving violations within the last 36 months
• Company Car provided along with insurance and a gas card

  ABOUT WK KELLOGG CO

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com. 

If we can help you with a reasonable accommodation throughout the application or hiring process, please email TalentAssist@wkkellogg.com

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment